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EMS Operations Engineer

Seniority Level: Mid-Senior Level
Industry: Information Technology & Energy Services
Job Functions: Engineering / IT / Continuous Improvement
Workplace: Zurich, Switzerland

Your responsibility:

As part of our Operations and Continuous Improvement team, you will monitor international, large-scale rollouts of tiko’s IoT solution. You will set up data visualization systems and create the monitoring metrics.  You will anticipate possible sources of errors and problems to proactively increase the reliability our alerting systems. You will work with the third-level customer service and development teams to troubleshoot issues, and contribute to the design of next generation systems.

Your profile:

  • Masters or bachelor’s degree in Applied Engineering (e.g. Electrical, Electronic, Automation, IT, Computer Science, Mechanical), with a general and diverse technical background
  • Experience in conducting the operational monitoring of international large-scale IoT rollouts of connected devices
  • Skilled in Technical, Infrastructure, and Business Intelligence Data Visualization Monitoring and Alarming (DVMA)
  • Eagerness to analyze field data, find root-causes, abstract the troubleshooting process (e.g. failure tree diagram) and transfer your acquired knowledge back to the organization
  • Capacity to foresee potential issues, and proactively propose improvements
  • Strong ability to compute large quantities of data
  • Basic SQL query know-how and programming skills a must; Python, Zabbix and Grafana knowledge a plus
  • English fluency is mandatory
  • Valid work permit for Switzerland or Swiss/EU citizenship
tiko Zurich
tiko Zurich
In the trendy area of Wiedikon, our office is surrounded by nice restaurants and bars and only a 10 minute bike ride away from the lake. The large office is full of colours and light, and we have a huge roof-top inviting for a nice BBQ's in summer with a perfect view on the famous Uetliberg.
Any questions?

You’d like to know more? Just send me an email and I will get back to you!

HR Specialist

EMS Operations Engineer

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